Gainsborough Hotel London, London ➤ Reviews, Rooms & Prices 2025

Mary

United Kingdom, April 2024

7.6/10

My stay at the hotel was overall pleasant. The rooms were on the smaller side but manageable if you don't plan on spending much time in them. It would have been better with a proper shower head and a place to hang wet towels. The noise from the washing machine and air conditioning unit outside made it challenging to sleep peacefully. The service provided was very pleasant and helpful, though I had to wait until the next day to access certain amenities. The location was excellent, being close to eateries and the South Kensington tube station. However, some improvements in customer care might benefit the establishment. The dining experience suited my needs but lacked some small details. The overall value for money was reasonable despite some minor inconveniences.

Rooms

7.0

The rooms were on the smaller side, and the noise from the washing machine and air conditioning unit outside was disruptive.

Service

8.0

The service was very pleasant, helpful, and friendly, but I had to wait until the next day to access certain amenities.

Location

9.0

The location was excellent, close to eateries and the South Kensington tube station.

Dining

7.0

The dining experience suited my needs but lacked some little things.

Facilities

7.0

The hotel provided essential facilities, though some improvements could enhance the overall experience.

great location

noisy rooms

Steve

United States of America, April 2024

6.8/10

My stay at the hotel was a mixed experience. The location was excellent, close to major museums and a tube station, making it convenient for sightseeing. However, the room I stayed in was disappointing, small, with issues like a malfunctioning door and a noisy environment. The staff were friendly and accommodating, but the dining options were limited. Overall, the hotel offered a decent stay but fell short in several aspects.

Rooms

5.0

The room I was assigned was very small and faced a fen from another building, not the best view. It felt cramped and the shower was tiny, with some cleanliness issues. The noise from construction next door and a school playground made it hard to relax.

Service

8.0

The staff were friendly and helpful during my stay, which was appreciated. They were accommodating and made an effort to assist with any requests or questions.

Location

9.0

The location of the hotel was a major plus, close to museums, parks, and a tube station, making it easy to explore London's attractions. It was a central and safe area, ideal for visitors.

Dining

6.0

The dining options were limited, but the continental breakfast served was sufficient to start the day. There were also other dining choices nearby, making up for the hotel's shortcomings in this area.

Facilities

7.0

Basic facilities were available, and the hotel offered what was necessary for a short stay. However, there were no standout amenities that made the experience exceptional.

John

United Kingdom, March 2024

7.8/10

The hotel is perfectly located in South Kensington, close to the Science Museum and surrounded by charming coffee shops. The rooms, though small, are clean and comfortable, and the staff is delightful. The dining may not be the best, but the overall value for money is great.

Rooms

8.0

I stayed in a small but clean and comfortable room. It was just right for one person, and I later moved to a better room on the second floor, which was more spacious with two big windows.

Service

9.0

The staff here are friendly and very helpful. They assisted me promptly during my stay and even helped me move to a quieter room.

Location

9.0

The location is excellent, nestled in a quiet street in South Kensington, just a stone's throw away from the Science Museum and the South Kensington Underground Station.

Dining

6.0

The dining experience was okay, not the best. While the food was decent, it was a bit overpriced. I opted to dine in a nearby hotel across the street for more variety.

Facilities

7.0

The hotel offers tours and ticket assistance, which was quite convenient for planning my excursions around the city.

John

United States of America, February 2024

8.6/10

I had a lovely stay at the hotel. The rooms were surprisingly large with high ceilings and very clean, boasting modern fixtures. The service was exceptionally friendly and helpful. The location was perfect, especially for attending a concert at the nearby Royal Albert Hall. The dining experience was enjoyable, with continental options available just across the street in a sister hotel. Overall, a great value for money.

Rooms

9.0

I was impressed with the spacious and spotlessly clean rooms featuring modern fixtures and fittings. The double bed and two singles separated by an arch were unique, and the high ceilings added to the room's charm.

Service

9.0

The staff went above and beyond to assist me during my short stay, showing remarkable friendliness and helpfulness.

Location

10.0

The hotel's location was ideal for my plans, being conveniently close to the Royal Albert Hall for the concert I attended. Additionally, the proximity to museums, galleries, and the subway made exploring the city a breeze.

Dining

8.0

I enjoyed the continental breakfast options provided in a sister hotel just across the street, offering good variety, including ham and cheese.

Facilities

7.0

The facilities were adequate for my needs during the stay, contributing to a comfortable experience.

Robert

United States of America, December 2023

7.4/10

My stay at the hotel was a mixed experience. The room, despite missing some essentials like places to hang coats and towels, was clean but had a lingering smell of smoke. Although facing a noisy playground that disrupted my mornings, it wasn't as cramped as other single rooms I've encountered in London.

Rooms

6.0

The room was clean but lacking essentials and had a smoke odor. It was spacious compared to other single rooms in London.

Service

7.0

The staff was friendly and helpful, though it felt they were a bit understaffed and overwhelmed.

Location

9.0

The hotel's location was excellent, just a 5-minute walk from the underground and close to prominent museums, making it easy to explore the city.

Dining

7.0

The dining options were varied, from delicious dishes to disappointing experiences, and the coffee at the bar in the afternoon was not recommended.

Facilities

8.0

The hotel offered tours and ticket assistance, enhancing the overall experience for guests.

George

United States of America, October 2023

6.8/10

The hotel had a lively atmosphere with music playing till the early hours, perfect for partygoers. The cleanliness was top-notch but service could have been more attentive. The location was superb with historical charm but had some limitations due to the building's age. The dining options were tasty but expensive. Overall, a mixed experience with some standout features and drawbacks.

Rooms

7.0

The rooms were small but clean.

Service

7.0

The staff was friendly and helpful.

Location

8.0

The hotel is located in a fantastic area with historical charm but some practical limitations.

Dining

6.0

The dining was tasty but pricey.

Facilities

6.0

The facilities were okay but nothing exceptional.

Andrew

United Kingdom, October 2023

8.6/10

I was pleasantly surprised by the spacious and unexpectedly quiet rooms at the center of the hotel. The location was perfect, close to major museums and a tube station. The service was beyond friendly and helpful. The dining experience was sufficient to satisfy hunger. Overall, a great value for the money.

Rooms

9.0

The room was bigger and quieter than expected, providing a peaceful stay.

Service

9.0

The staff went out of their way to be helpful and approachable, making my stay enjoyable.

Location

10.0

The hotel's location was ideal for both work and leisure, with easy access to transport and nearby attractions.

Dining

7.0

The dining options were sufficient, although not extraordinary.

Facilities

8.0

The facilities were modern and clean, meeting my basic needs during the stay.

Sandra

United States of America, September 2023

6.8/10

Staying at the hotel was a mixed experience. The rooms, although lacking windows, were spacious and suitable for a family of four. The service from the staff was exceptional, always helpful and accommodating. The location was convenient, close to museums and just a short walk from the underground. However, the dining options were substandard with overcooked food and expensive prices.

Rooms

6.0

The rooms, facing the street and without windows, were somewhat disappointing compared to other facilities.

Service

9.0

The staff were very helpful, especially with taking luggage to the rooms and accommodating our request for a higher floor.

Location

8.0

The hotel is excellently located within a couple of minutes' walk from the underground and museums, making it convenient for exploring the city.

Dining

5.0

The dining experience was very substandard with limited breakfast options and expensive prices.

Facilities

7.0

Robert

United Kingdom, September 2023

7.6/10

The hotel is located in a great area, close to South Kensington tube station and popular attractions. The rooms, although not luxurious, were comfortable. The service provided by the staff, especially the receptionist and manager, was outstanding. The dining options were limited, but there are good alternatives nearby. Overall, it offers a convenient stay at a reasonable price.

Rooms

7.0

The superior deluxe room wasn't luxurious but comfortable.

Service

9.0

The staff, particularly the receptionist and manager, were amazing and very accommodating.

Location

9.0

The hotel's location is excellent, close to South Kensington tube station and major tourist attractions.

Dining

6.0

Dining options were limited, but there are good alternatives nearby.

Facilities

7.0

Basic facilities provided, but other dining options are available nearby.

Jack

United Kingdom, August 2023

6.0/10

The hotel is small but had everything you needed plus some nice little extras. It did back onto a school, so it might be noisier at term time. The only source of room heating was a plug-in heater, and the carpets and ceiling were stained. The complimentary water bottles were small, and the water in the bathroom was not for drinking.

Rooms

5.0

The room was small, dirty, and smelly.

Service

7.0

The staff were polite and welcoming and assisted with a room change without issue.

Location

8.0

The hotel is very close to South Kensington tube station, ideal for needs, museums, and dining/shopping.

Dining

6.0

The dining was available for 13 GBP per person right across the street.

Facilities

5.0

Paul

United States of America, July 2023

7.8/10

My stay at the hotel was quite pleasant. The room was warm and comfortable, equipped with essential amenities like water, tea, coffee, and biscuits. However, some aspects like stained carpets and ceiling were noticeable. The complimentary water provided in small bottles was appreciated due to the bathroom water not being suitable for drinking.

Rooms

7.0

The room was cozy and well-equipped with necessary amenities.

Service

8.0

The staff was very pleasant and knowledgeable, offering helpful suggestions for local restaurants and promptly fulfilling requests like an extra pillow.

Location

9.0

The location was beautiful and safe, making it easy to explore the area, especially with proximity to South Kensington.

Dining

8.0

The dining experience was enjoyable at the sister hotel across the road, offering superb options that were worth the price.

Facilities

7.0

The facilities were sufficient for a comfortable stay.

Hugh

United Kingdom, May 2023

8.0/10

The hotel offers everything one needs for a comfortable stay, with clean rooms equipped with freeview TV channels and complimentary Wi-Fi. The location is fantastic, providing easy access to nearby attractions, restaurants, and public transportation.

Rooms

8.0

The rooms were clean and provided all the amenities I expected. The tea/coffee facilities were a nice touch.

Service

9.0

The service was excellent, particularly Maria and Ivan who were outstanding in their assistance.

Location

9.0

The location was perfect for exploring the capital, with convenient access to tube stations and plenty of dining options nearby.

Dining

7.0

The dining experience was good, especially the hot food selection. However, getting coffee at the bar across the street might be a better option.

Facilities

7.0

The hotel offers basic facilities but is lacking in some areas compared to others in terms of dining options.

Richard

United Kingdom, May 2023

5.2/10

This hotel was a disappointment, from cramped basement rooms with no heating control to stained carpets and a freezing bathroom. On the positive side, the location is excellent, near the Science Museum and the main tube line. The service, although polite, had some issues with resolving queries quickly. The dining experience across the street was nice but a bit inconvenient. Overall, not the best stay in London.

Rooms

5.0

The rooms offered to us were in a disgusting state of repair.

Service

5.0

The service to resolve queries was slow, but the staff printed a map for us and were polite.

Location

8.0

The location is fantastic, close to attractions and public transport.

Dining

7.0

The dining experience across the street was nice but somewhat inconvenient.